Terms & Conditions

1. Acceptance of Terms

By using our website, booking our services or attending our programmes, you agree to be bound by these Terms and Conditions. If you do not accept these terms, please do not use our services.

These terms apply to all services provided by Mind-Coaching, including NLP Practitioner Training, personal coaching, corporate programmes and webinars.

2. Our Services

Mind-Coaching provides:

• Licensed Society of NLP Practitioner Training (in-person and online)
• Personal coaching sessions (1-to-1, in-person and online)
• Corporate training and development programmes
• Live webinars and on-demand learning resources

We reserve the right to modify, suspend or withdraw any service at any time. Where we make material changes, we will provide reasonable notice where possible.

3. Booking & Payment

Reserving a place

Bookings are confirmed upon receipt of a deposit (where applicable) or full payment. Receipt of an enquiry form does not constitute a confirmed booking.

Pricing

All prices are stated in British Pounds Sterling (GBP) and are inclusive of VAT where applicable. Prices are subject to change — the price applicable to your booking is the price confirmed at the time of booking.

Payment

Payment is accepted by bank transfer, card payment or such other methods as we make available. Full payment must be received by the date specified at the time of booking. Failure to pay may result in your place being released.

4. Cancellations & Refunds

Cancellations by you

• More than 28 days before start: Full refund less a £50 administration fee
• 14–28 days before start: 50% refund of fees paid
• Less than 14 days before start: No refund. You may transfer your booking to a future date subject to availability (a £100 transfer fee applies).

Cancellations by us

In the unlikely event that we cancel a programme, we will offer you a full refund or the option to transfer to an alternative date. We are not liable for travel, accommodation or other costs incurred as a result of a cancellation.

Webinars

Free webinar registrations may be cancelled at any time. Paid webinar bookings are non-refundable within 48 hours of the session.

5. Participant Conduct

All participants in our programmes and webinars are expected to behave respectfully towards trainers, coaches and fellow participants. We reserve the right to remove any participant whose behaviour is disruptive, offensive or contrary to our values — without refund.

Recording of sessions (audio, video or screen capture) is not permitted without prior written permission from Mind-Coaching.

6. Intellectual Property

All training materials, content, methodologies and materials provided by Mind-Coaching are the intellectual property of Mind-Coaching and/or the Society of NLP. They are provided for your personal use only and may not be reproduced, distributed, shared or used commercially without written permission.

All website content — including text, design, graphics and code — is owned by Mind-Coaching and protected by copyright law.

7. Limitation of Liability

To the fullest extent permitted by law, Mind-Coaching shall not be liable for any indirect, incidental, consequential or punitive damages arising from your use of our services or website.

Our total liability to you in respect of any claim arising from our services shall not exceed the amount you paid to us for those services.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

8. Website Use

You may use our website for lawful purposes only. You must not use our website in any way that could damage, impair or render it less useful to others.

We do not guarantee that our website will be available at all times or that content will be free from errors. Links to third-party websites are provided for convenience — we are not responsible for third-party content.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the law of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to amend these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated terms.

For any questions about these terms, please contact us at hello@mind-coaching.co.uk or call +44 20 8050 5449.