Privacy Policy

1. Who We Are

Mind-Coaching ("we", "us", "our") is a training and coaching organisation based in the United Kingdom. We provide NLP Practitioner training, personal coaching and corporate development programmes in the UK, India and online.

We are the data controller responsible for your personal information. You can contact us at: hello@mind-coaching.co.uk or +44 20 8050 5449.

2. What Data We Collect

We collect personal information when you:

• Complete a contact form or booking form on our website
• Register for a webinar or programme
• Subscribe to our newsletter
• Contact us by phone, email or through our website
• Attend one of our training programmes or coaching sessions

Information you provide directly

• Full name and contact details (email address, phone number)
• Location and address details
• Preferences and interests you share with us
• Information about your goals, challenges and reasons for enquiring
• Payment information (processed securely through third-party payment processors)

Information collected automatically

• Website usage data through cookies (see Section 8)
• IP address and browser information
• Pages visited and how you found our website

3. How We Use Your Data

We use your personal information for the following purposes:

• Responding to enquiries — to answer questions and provide information you have requested
• Programme delivery — to process bookings, manage programme attendance and provide training and coaching services
• Marketing communications — to send you relevant updates about our programmes, webinars and resources (where you have given consent or we have a legitimate interest)
• Improving our services — to understand how our website is used and improve our offerings
• Legal obligations — to comply with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract — where processing is necessary to deliver services you have booked
• Legitimate interests — for direct marketing to existing clients and improving our services
• Consent — for newsletter subscriptions and where you have explicitly opted in
• Legal obligation — where we are required to process data to comply with the law

5. Who We Share Data With

We do not sell your personal data to third parties. We may share your information with:

• Service providers — trusted third-party services that help us operate (email platforms, payment processors, website hosting)
• The Society of NLP — where required for certification purposes
• Legal authorities — where required by law or to protect our legal rights

All service providers are required to maintain appropriate security standards and use your data only for the purposes we specify.

6. How Long We Keep Data

We retain personal data for as long as necessary to provide our services and comply with legal obligations:

• Client records: 7 years after the end of the client relationship (for financial and legal compliance)
• Enquiry records: 2 years from the date of enquiry
• Marketing consents: Until you withdraw consent or 3 years from last engagement
• Website analytics: 26 months (Google Analytics default)

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restrict processing — to request that we limit how we use your data
• Right to data portability — to receive your data in a machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — where processing is based on consent, you may withdraw at any time

To exercise any of these rights, please contact us at hello@mind-coaching.co.uk. We will respond within 30 days.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — to understand how visitors use our website (Google Analytics)
• Marketing cookies — to enable relevant advertising (where you have consented)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

9. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information against unauthorised access, loss or disclosure. These include encrypted communications (HTTPS), access controls and regular security reviews.

While we take all reasonable precautions, no internet transmission is completely secure. If you have concerns about a specific data security matter, please contact us directly.

10. Contact Us

For any questions about this privacy policy or how we handle your data:

• Email: hello@mind-coaching.co.uk
• Phone: +44 20 8050 5449
• Post: Mind-Coaching, London, United Kingdom

This policy was last updated in January 2025. We may update it periodically — the current version will always be available on this page.